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Return Policy

In the event that you need to return merchandise, you must do so within 30 days of the invoice date. We’re happy to exchange, provide credit toward a future purchase or credit your credit card if returned within this timeframe. After 30 days, all sales are final. We require that merchandise be returned in its original condition (unworn, unused, unwashed) and that you include a copy of the invoice/packing slip with your return. Items returned without Return Authorization, past 30 days, or not in original condition will be returned to customer at customer's expense. We are not responsible for shrinkage or bleeding as a result of washing your item(s). All lingerie, candles, bath & body products, food items, and gift boxes – no returns, no exchanges (sorry, no exceptions). All Final Sale items are final sale (no returns, no exchanges). Credits to credit cards take approximately 14 days to process from the time the return is received. We reserve the right to charge 15% restocking fees for large or commercial order returns. Exchanges: On exchanges, a $5.00 flat rate* shipping charge will be applied to your order to ship the package back. Please complete the back side of your packing slip for an exchange.

ShopRunner Members

ShopRunner Members can go to shoprunner.com to get your free return label.

**NEW Automated Return Authorization Request
You may use our automated system to generate a return authorization for your return or exchange. If you have an account, login and click on the RMA tab in the left-hand column of the My Account page, then click the "Request RMA" link at the upper-right. If you checked out as a Guest, you may click on the Request RMA link located at the bottom of the home page. Please follow the instructions to generate your return authorization request.

Instructions for Orders with an Account:
1. Log into your account (If you do not have an account and you checked out as a guest, please see instructions below)
2. View your order that has the product(s) you would like to return or exchange
3. At the top right hand corner of the screen (under the search bar), click on Request RMA
4. Remove any items that you will not be returning or exchanging
5. Choose from the drop downs- if the package was opened and if you would like a replacement or a refund

6. Read the RMA information and check the confirm box below. 
7. Click Submit Request (Your RMA will be approved within 45 minutes of request)
8. Once approved, click on the Print Label link located on the top right of the page

9. Your information will automatically be entered and you can click Print Label located on the bottom right of the page

10. Print your RMA request and place in your return package

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Instructions for Orders without an Account (Guests)
1. Go to the Request RMA link at the bottom of the page and enter your order Id and email address from the order
2. Click on the submit request button.
3. From the drop down list, choose the order that includes the item you wish to return / exchange
4. Remove any items that you will not be returning or exchanging
5. Choose from the drop downs - if the package was opened and if you would like a replacement or a refund
6. Read the RMA information and check the confirm box below.
7. Click Submit Request (Your RMA will be approved within 45 minutes of request)
8. Once approved, click on the Print Label link located on the top right of the page

9. Your information will automatically be entered and you can click Print Label located on the bottom right of the page

10. Print your RMA request and place in your return package


If you need any additional help, please contact Customer Service at 1-888-277-1144 or [email protected].

Returns / Exchanges that do not use Return Labels:
If you choose not to use our automated system, please contact us for a return authorization number, as no returns will be processed without one. Please e-mail us at [email protected] for a return authorization number. This number must be on the outside of the box in order for your return to be accepted. All returns/exchanges need to be prepaid and mailed to the address below. On exchanges, a $5.00 flat rate* shipping charge will be applied to your order to ship the package back. Sorry, we do not provide refunds/credits for shipping/handling charges on returns.

Please return merchandise, via insured mail USPS, UPS, or FedEx, with the return authorization number on the outside and the return/exchange form inside the package to: 120 Olympic Dr, Milford, OH 45150.

 

 

All gifts purchased between the dates of 10/15 and 12/31 may be returned by 1/31 for refund or exchange (as long as the product is in original condition – unworn, unused, and unwashed).


PLEASE NOTE: All Final Sale merchandise is Final Sale, NO RETURNS, NO EXCHANGES. Gift boxes cannot be returned.

If you have any questions about our return policy, please contact us at [email protected]



*Within the continental US only. Standard rates apply on all exchanges shipped outside continental US