We hope that your SleepyHeads.com® purchase is a dream come true. In the event that you need to return or exchange your merchandise, please do so within 30 days of the order date. We're happy to exchange, provide credit toward a future purchase or credit your credit card if returned within this timeframe. Please e-mail us at [email protected]for a return authorization number. You must write this number on the outside of the box in order for your return to be accepted. After 30 days, all sales are final. Sorry, we do not provide refunds/credits for shipping/handling charges. We ask that merchandise be returned in its original dreamy condition (unworn, unused, unwashed, in original packaging and folded neatly) and that you include a copy of the invoice or packing slip with your reason for return. Items returned without RA, past 30 days, or not in original condition will be returned to customer at customer's expense. We are not responsible for shrinkage or bleeding as a result of washing your item(s). The following items are not returnable/exchangeable under any circumstances: gift boxes, lingerie, food/candy, candles & bath products. Shipping charges incurred for exchanges will be billed to customer who placed the original order unless otherwise specified. Credits to credit cards take approximately two weeks to process from the time the return is received.
All gifts purchased between the dates of 10/15 and 12/31 may be returned by 1/31 for refund or exchange (as long as the product is in original condition – unworn, unused, and unwashed).
PLEASE NOTE: All Final Sale merchandise is Final Sale, NO RETURNS, NO EXCHANGES. Gift boxes cannot be returned.
To return or exchange merchandise, please ship it to SleepyHeads.com® via prepaid, insured mail with the return authorization number on the outside and a copy of the invoice to listed address packaged with your order.
Our address is:120 Olympic Dr, Milford, OH 45150
If you have any questions about our return policy, please contact us at [email protected]
*US Destinations Only, If you would like to exchange your product, you will need to send your package back to SleepyHeads.com with the RA Number on the outside of the package. Once the package is received by SleepyHeads.com, $5.00 will be credited to your order for your shipping charge to send the package back and there will be no additional shipping for the product you will be receiving as a replacement.