We hope that your SleepyHeads.com® purchase is a dream come true. In the event that you need to return merchandise*, you must do so within 30 days of the invoice date. We’re happy to credit your credit card if returned within this timeframe. We require that merchandise be returned in its original condition (without pet hair, unworn, unused, unwashed) and that you include a copy of the invoice/packing slip with your return, or clearly have this written on the package. Original shipping charges are not eligible for refund on orders that were shipped correctly.
*Items returned without Return Authorization, past 30 days not in original condition (without pet hair, unused, unwashed, unworn) will not be refunded. We are not responsible for shrinkage or bleeding as a result of washing your item(s). If we determine a refund cannot be issued the customer will be contacted via email. At that time the customer can request the item(s) be returned to them at their expense.
After 30 days, all sales are final.
Extended Holiday Return Policy
All gifts purchased between the dates of 10/1 and 12/31 may be returned by 1/31 for refund or gift card (as long as the product is in original condition – without pet hair, unworn, unused, and unwashed).
If the return is received within 60 days of purchase date, the refund will be issued through your original payment method. After 60 days, we cannot guarantee that a refund will be issued through the original payment method in which case you may receive a refund check via US Mail or through PayPal.
All Final Sale items are final sale- no returns, no exchanges (no exceptions).
Items that have been embroidered are final sale- no returns, no exchanges (no exceptions).
Credits to credit cards take approximately 5 business days to process from the time the return is received. We reserve the right to charge 15% restocking fees for large or commercial order returns.
Exchanges: We do not offer exchanges. Please place a new order and return unwanted item(s) for a refund.
Returns using Return Labels:
If you choose use our automated system, please follow these instructions:
- Below enter your order ID (starts with SH) & email address, and click start my return
- Click Create Request
- Checkmark Item(s) you wish to return, select return reason, & resolution type
- Add any notes & images if you received a damaged or defective item
- Checkmark accept terms & conditions & hit submit request
- If you wish to download a prepaid label for a flat rate charge of $7.00, click yes & follow the next steps. If you do not want a prepaid label, click no & your return authorization number will be emailed to you
- Click update and next
- Enter estimated weight & dimensions of package & click next
- Click generate
- Click download label
- Print label & drop off at your local FedEx Office or schedule a pickup by going to www.fedex.com/returnpickup. If it is a SmartPost package, you can drop it off at FedEx Office or United States Post Office.
Returns that do not use Return Labels:
If you choose not to use our automated system, please contact us for a return authorization number, as no returns will be processed without one. Please e-mail us at email@example.com for a return authorization number. This number must be on the outside of the box in order for your return to be accepted. All returns need to be prepaid and mailed to the address below.
Please return merchandise, via insured mail USPS, UPS, or FedEx, with the return authorization number on the outside and the return form inside the package to:
3972 Bach Buxton Rd
Amelia, OH 45102
If you have question or need any additional help, please contact Customer Service at 1-888-277-1144 or firstname.lastname@example.org.
*Within the continental US only. Standard rates apply on all returns shipped outside continental US