Shipping and Delivery
Please carefully read all shipping information. If you do not find the answer to your question below please direct any questions to firstname.lastname@example.org
For a guaranteed delivery date, please contact customer service at 1-888-277-1144.
Please keep in mind that we ship from multiple warehouses across the country. If your order contains multiple items, they can ship from any of these warehouses in multiple shipments.
Free Shipping only applies for orders over $79.00 and is only valid for the 48 contiguous states.
Please contact customer service at 1-888-277-1144 if you experience any issues with your free shipping.
Shipping Info Within The United States
Most Ground shipments are processed within 1-2 days of your order being placed.
We do not provide refunds/credits for shipping/handling charges on returns.
Air Shipments (within the U.S.)
Deliveries for Express are Monday-Friday only. For example, a 2nd Day Air package ordered before 1:00pm EST on Thursday, assuming it's in stock, will ship Thursday and be delivered on Monday- NOT on Saturday. Likewise, a Next Day Air shipment ordered on Friday before 1:00pm EST will be delivered on Monday- NOT Saturday.
We make every effort to process all Next Day Air and 2nd Day Air orders received by 1:00pm EST the same day they are received. This does not include weekend or holiday orders.
International Shipping Information
We cannot accommodate International orders at this time and apologize for any inconvenience.
Occasionally a package will be marked as delivered but you have not actually received it. If this happens to you, please allow an additional 2-3 business days for your package to arrive. Sometimes, packages are marked as delivered even though they are still in your carrier’s delivery truck. If you haven’t received your package 3 business days after your package was marked as delivered, please reach out to us. If we are unable to track it down, we will send you a new package.
We ship APO/FPO through USPS (United States Postal Service).
Items can be substituted or removed from your order after checkout due to availability. If we remove an item you will receive an immediate email and a refund will be issued to your account. All items that are substituted will appear on your packing slip.